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We aim to ship all orders as quickly as possible. Due to this there is a very limited amount of time after an order has been placed where we may be able to cancel your order. This is not guaranteed. If we are not able to cancel your order prior to ac
There is a 15 minute grace period on our website, so any orders placed you should be free to cancel within the first 15 minutes. After the first 15 minutes we can’t guarantee as the order will have been sent through to our system and warehouse for pr
We’ve extended our returns period this Christmas to give you complete peace of mind for any gifts purchased from Justmylook during the festive season. Any items purchased between 1st November 2024 and 24th December 2024 can be returned up until 7th J
It is your responsibility to check that the right address is provided when checking out. If you’re paying with PayPal/Apple Pay, it’s always worth double-checking that your delivery information is correct. We accept no liability for customers who inp
We’re sorry your order has arrived damaged! Some items break during shipment. We’ll do our best to help. Please use our Contact Us form and attach an image of your damaged item along with your order number for further assistance. (please do no throw
We apologise if there has been an error with your order and you have received an incorrect item. Please head over to our Contact Us form and explain the issue along along with a photo of the item received and the name of the missing item(s) with your
We're sorry to hear you are missing item(s) from your order. We sometimes refund items that we are experiencing stock issues with and issue a refund for these the following day after dispatch. We do this so you do not have to wait for the in-stock it
Please log into your account to view and download your VAT invoice, this is located in your order history. If you are unable to locate this please contact our customer service team via our Contact Us form.
We apologise if there has been an issue with your item, please report any faulty electricals to our customer service team via our Contact Us form by selecting ‘I’ve received a faulty electrical’, please specify the fault with the item and attach imag
We normally deliver Tracked 48 within 2-3 days after the order has been made and Next Day services should be delivered next day if placed before 2:00pm. If you click the "track and manage orders" button on the widget on the bottom right of our websit
You can view order history & tracking by either going to My Account or you can click "track and manage" orders on the Support Widget in the bottom right of the website.
If your tracking is showing as delivered and it has not been received please check with your neighbours, safe space and maybe the delivery office. Sometimes Royal Mail mark orders as delivered before trying the recipients door and have to take the pa